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What app do you use to manage support tickets? Zendesk Zoho Intercom Other How effective do you think this app is at managing support tickets?

1	2	3	4	5

Do you use an automated customer support robot for calls? Yes For the initial part of the call No What % of support tickets have been successfully completed?

10	20	30	40	50	60	70	80	90	100

Please rate how quickly you belive your support tickets are completed?

1	2	3	4	5

Think back to a time you had a positive experience with another companies support team.
What made this experience positive? Do you belive your support team implements this? Yes Partialy No Think back to a time you had a negative experience with another companies support team.
What made this experience negative? Do you belive your support team suffers from this? Yes Partialy No